Welcome to Blezx Dispute Resolution Page. We are committed to providing a seamless shopping experience, but we understand that occasionally disputes may arise. We aim to resolve any issues quickly and fairly. Please review the following information on how to address disputes:

Types of Disputes

1. Order Discrepancies : If you received an incorrect item, quantity, or any other discrepancy related to your order.

2. Product Issues : Damaged, defective, or not as described products.

3. Delivery Problems : Delayed, lost, or undelivered shipments.

4. Billing or Payment Disputes : Overcharges, unauthorized charges, or payment-related issues.

How to Resolve Disputes

Step 1 : Contact Customer Support

For any disputes, please contact our Customer Support team as soon as possible. You can reach us via:

• Email : support@blexz.com
• Live Chat : Available on our website during business hours. (Coming soon)

Please provide your order number and detailed information about the dispute for faster resolution.

Step 2 : Resolution Process

Upon receiving your dispute, our Customer Support team will investigate the issue thoroughly. Depending on the nature of the dispute, resolution options may include:

• Replacement of the item.
• Refund or store credit.
• Reshipment of the order.
• Other mutually agreed solutions.

Step 3 : Escalation

If you are unsatisfied with the initial resolution, you may request to escalate the dispute to a higher level of management. Our team will review the case again and strive to provide a satisfactory resolution.

Step 4 : External Mediation

If the dispute remains unresolved after following the internal resolution process, you may consider seeking external mediation or arbitration.

Additional Information

• Timely Notification : Please notify us of any disputes within 7 days of receiving your order to ensure timely resolution.
• Evidence : Providing clear evidence such as photos or videos of the issue can expedite the resolution process.
• Communication : Keep communication channels open and respond promptly to any inquiries from our Customer Support team.

Our Commitment

At Blexz.com, we value our customers and strive to resolve disputes fairly and promptly. Our goal is to ensure your satisfaction with every purchase. Thank you for choosing Blexz.com.

If you have any questions or need further assistance, please do not hesitate to contact our Customer Support team.